Computer Repair Service Agreement

  1. DISCLAIMER

1.1 You agree to let The IT Fella to fix your computer. The IT Fella will only perform and provide computer services, repairs, and upgrades as requested by the customer. The IT Fella will conduct honest, reasonable, and considerate services. My goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.

1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer cannot be repaired. It will have to be rebuilt or upgraded. Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.)

1.3 The length of time required to service/repair your computer cannot be predicted.

1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. The IT Fella will not be responsible for data loss nor will The IT Fella be responsible for restoring lost data. (See 4.4 below)

1.5 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted or uninstalled upon completion of the service (unless it was purchased).

1.6 All Remote Repair services are subject to the terms in this agreement.

 

  1. BILLING TERMS

2.1 Computer services/repairs are billed as stated on the service order or invoice provided. The most common services are charged by flat rate fees that can be quoted prior if you choose. All other work will be charged by the hour. My rate is £20.00 an hour.

2.2 Not all services can be completed on site and must be completed in my office.

2.3 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.

2.4 In the case that there is an unforeseen deviation beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimated limit.

2.5 In the case that you cannot be reached, work will stop until contact is established. Once you are reached; your decision to continue or stop will be honoured by The IT Fella.

2.6 All services/repairs are subject to United Kingdom VAT at 20%.

2.7 All Remote Repair services must be paid before I start the work. If for any reason you are unhappy or I cannot complete the service, you will get a full refund.

 

  1. PAYMENT TERMS

3.1 Full payment is due upon completion of services, upgrades, or repairs.

3.2 Computer parts, hardware, and software that need to be special ordered must be paid in advance.

3.3 The IT Fella accepts all major credit cards, cash or BACS.

3.4 Payment is due on completion when the equipment is returned.

 

  1. LIABILITY

4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).

4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer; not damage it.

4.3 In the case of accidental damage to your system, including data loss caused by already existing problems in your system such as viruses, poorly configured software, hardware problems or hardware failures; You agree to hold The IT Fella and any person(s) associated with The IT Fella or involved in the work being done for you harmless from damages resulting from such problems.

4.4 It is your responsibility to backup your data. The IT Fella will not be responsible for data loss or any other damages. (See 1.4 above).

 

  1. SUPPORT

5.1 Customer satisfaction is our utmost importance.

5.2 All services will be conducted in a professional, reasonable, and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.

5.3 Free support will be provided for problems to be resolved from the service order that were not resolved. After 7 days from the date on the invoice, The IT Fella will no longer offer free support.

5.4 Warranty work will only be covered if it is related to the work on the invoice. Unrelated work will not be covered by the warranty and may be charged accordingly.

 

  1. REPAIRS & SERVICE GUARANTEE

6.1 All services and repairs are guaranteed for 6 months from the date on the Invoice or Service Order.

6.2 If later found that the service or repair was incorrectly diagnosed by the technician; then The IT Fella will perform the repair/service free of any labour charge. Only parts will be charged if needed to correct the problem.

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